This is a translation provided for convenience. The Korean version is the binding text.
| 1. Purpose | These terms set out the conditions and procedures for using the home massage and beauty booking service provided by massa ("the company"), and the rights and duties of the company and its users. |
|---|---|
| 2. Nature of the service | The company is a platform connecting customers with verified providers, not the provider of the service itself. The care offered is for relaxation and upkeep, not medical treatment; anything requiring treatment should be taken to a medical professional. |
| 3. Members | Registration is limited to those aged 18 or over. Using another person's information or registering false information is not permitted. Members are responsible for their own account. |
| 4. Booking and payment | Payment is made on the spot after the service is completed. Card, QR payment and cash are accepted. The price shown includes tax and tip; where a coupon applies, the final amount appears at the confirmation step. Dealing directly outside the app is prohibited and may result in suspension. |
| 5. Cancellation and no-shows | Bookings may be cancelled free of charge up to one hour before the start time. After that, once cancellations or no-shows reach 3 within the last 30 days a warning is issued, and at 5 booking is restricted for 7 days. Bookings cancelled by the provider carry no penalty for the customer. |
| 6. Provider obligations | Providers must pass identity and credential checks before working. Single-use hygiene kits are the standard. Accepted bookings must be honoured; within the last 30 days, 5 declines bring a warning, 8 reduce visibility and 12 suspend incoming bookings for 3 days. Providers remit the 10% platform commission within 3 days of the service date. |
| 7. Prohibited conduct | Neither users nor providers may make inappropriate requests of the other, sexual requests included. Confirmed breaches result in immediate suspension and may be reported to the authorities. Abuse, discrimination and unauthorised recording are likewise prohibited. |
| 8. Reporting and safety | The in-app safety button (SOS) and report function are available if a problem arises during a service. Reports are reviewed, acted on, and the outcome communicated. |
| 9. Limits of liability | As an intermediary, the company is not directly liable for the quality of a provider's service or for users' conduct. Where a dispute arises, the company will check records, establish facts and apply penalties as needed. The company is not liable for loss arising from causes beyond its control, such as natural disaster or network failure. |
| 10. Changes | Changes are announced in the app and on this page at least 7 days before taking effect. Changes unfavourable to users are announced 30 days in advance and require fresh consent. |
| 11. Contact | Email support@massaviet.com or use in-app support. |