On the spot, after the service is finished. Nothing is charged when you book. Pay by card, by QR (MoMo, ZaloPay, VNPay) or in cash.
Cancel from your booking history in the app and book again. There is no penalty up to one hour before the start.
Not within the first window — up to one hour before, cancelling is free. After that, cancellations and no-shows are counted: over the last 30 days, 3 trigger a warning and 5 restrict booking for 7 days. Bookings cancelled by the provider do not count.
If a therapist is currently active, yes. The app shows who is available and how far away they are.
Claim them under Account → Coupons. Applicable ones appear automatically on the payment screen.
Enough floor space for a mat. The therapist brings oils and equipment. A shower beforehand makes it more pleasant.
Swedish is the safe first choice. Deep tissue if you are badly knotted; aromatherapy if you are sleeping poorly.
Say so during the session. Do not endure it. Telling your therapist your preferred intensity before starting helps too.
Each profile lists the languages the therapist speaks, so you can choose. In-app chat is translated automatically.
Yes. Enter the hotel name, room number and how to get past reception when booking. If a hotel requires visitor registration, we flag it at the search stage.
Please tell us when booking, and speak to your doctor first. massa's care is not a medical treatment and is not suitable for every condition.
✓ ID verified means we checked their government ID. ★ Credentials verified means we checked a qualification or business licence too. Therapists we have not checked are shown with no mark at all. Reviews can only be left on a booking someone actually received.
The in-app safety button (SOS) sends your location to our team immediately. You can also report and block from the app.
Refuse and report it. Off-app deals are barred for both sides, and without a record we cannot help if something goes wrong.
Only the therapist assigned to your confirmed booking. They receive your name, contact number, visit address and request notes — nothing else.
Apply in the app under Account → Become a partner. Upload ID, a settlement account, qualifications and profile photos, then go through vetting.
No, and no monthly fee either. Commission applies only to bookings that are accepted and completed.
Yes. You switch availability on and off in the app and choose the districts you cover.
Email support@massaviet.com and we will reply in the order received.
For anything urgent during a service, use the in-app safety button and report function first. They are far faster than email.
Keep 100% of what the customer pays on your first 20 jobs. No commission.