Written so a first-time user knows what each step asks for and what it shows back.
massa is pay-after. You settle up on the spot once the service is finished. There is no card to register and nothing to pay when you book.
You can pay by card on the spot, by QR (MoMo, ZaloPay, VNPay) or in cash. Coupons apply on the payment screen.
| The price shown | Already includes tax and tip. Nothing is added on the day. |
|---|---|
| Extra charges | Only if you extend beyond the course you booked, and only for that extension. |
| Receipt | In the app, under your booking history. |
You can cancel freely up to one hour before the start time, with no penalty.
After that point, cancellations and no-shows are counted. Over the last 30 days, 3 of them trigger a warning and 5 mean booking is restricted for 7 days.
The rule exists because your therapist may already be travelling to you. If something comes up, cancel as early as you can. Bookings cancelled by the provider do not count against you.
If you are travelling, you can be seen in your room. Visitor rules differ from hotel to hotel, though.
Hotel name, room number, and how to get past the front desk. If visitor registration is needed, we tell you first.
Your therapist calls from the lobby. Letting reception know in advance makes it smoother.
Enough floor beside the bed for a mat is plenty. You do not need to prepare anything.