Reducing that worry only works if the marks are accurate. So we show only what we have checked, and say plainly when we have not.
We have not received or finished checking this person's documents. No mark does not mean poor work. It means we have checked nothing.
Government ID, front and back, submitted and matched against the name. Documents sit in private storage only reviewers can open.
ID verified, plus a massage or beauty qualification, or a business licence, checked as well.
massa opened in September 2026, and most therapists listed today are still at the not-verified stage. We raise each one as documents arrive.
We do not write down as checked what we have not checked. Few marks is not a sign of a thin service. It is a sign that we don't invent marks.
We do not run in-person interviews yet. If we start, we will add a mark for it and say so here.
For anything touching skin directly — waxing, nails — hygiene is the whole job. We require partners to use wax, strips and files once and never reuse them.
That is a standard we require, not something we check and mark case by case yet. Until we have a way to verify it, we show no hygiene mark. If single-use is not respected on the day, please report it.
The in-app SOS sends your current location to our team immediately.
You can share your location with someone you trust for the duration of the service.
Reports are reviewed, acted on and answered. Blocking stops that person being matched to you again.
Inappropriate requests, sexual ones included, are barred for customers and providers alike. A confirmed breach ends access immediately and may be reported to the authorities depending on severity.
Cash deals outside the app and requests for personal contact details are also barred. Refuse them and report. A transaction that never went through the app leaves no record, so we cannot help if it goes wrong.
Plainly: massa is a platform, and we cannot fully control what people do.
Checking documents lowers the odds of something going wrong. It does not take them to zero. The care offered is for relaxation and upkeep and is not a medical treatment — please see a medical professional for anything that needs treating.
What we will do, when something does go wrong, is check the records, establish the facts and take the steps that follow.
Keep 100% of what the customer pays on your first 20 jobs. No commission.